Please follow the steps below in order to troubleshoot.
- Replace the batteries in the remote with new batteries
- Point the remote directly at the front of the device
- Use the remote closer to the device
- REMOVE the IR extender from the back of the device and try the remote again
- Try to use IR extender which comes along with the box to improve remote's range.
- Please make sure that IR extender is plugged in all the way.
- Clear the area around your device, since electronic devices might possibly hijack IR signal
- Remove any USB accessories connected to your device
