- Make sure that your internet connection is stable enough and other apps like Youtube work well
- Contact your service provider and ask if your home IP is banned/blocked or if your account is locked
- Go to Portal edit screen where you input your service info and check if anything has changed
- Input your portal URL in any web-browser using your phone or PC and verify that the URL is correct
-. It should load a web-page without any error and accessible from your home network
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